Terms & Conditions

Last Updated: 13 September 2026

Welcome to Susen Ayurveda. These Terms & Conditions govern your access to and use of the Susen Ayurveda website and your purchase of products through our online store.

By accessing this website, placing an order, or purchasing any product from our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website or place an order.

1. About Susen Ayurveda

Susen Ayurveda is a brand offering Ayurvedic and herbal products for online purchase.

The website may be operated/managed by Anjali Products or its authorised business entity.

For business, manufacturing, marketing, customer-care and legal information, the details displayed on the relevant product packaging, invoices and website shall apply.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a contract under applicable Indian law.
The information provided by you is accurate and complete.
You are purchasing products for lawful personal or permitted use.
You will not use the website for fraudulent, unlawful or unauthorized purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, prices and other information displayed on the website are accurate.

However:

Actual packaging, colour, label or appearance may vary slightly from website photographs.
Product images may be for representation purposes.
Product availability may change without prior notice.
Product specifications may be updated from time to time.
The information printed on the product label/packaging should be referred to for the latest product-specific information.

Customers should carefully read the product label, ingredients, and directions for use, warnings and other information before using any product.

4. Ayurvedic and Herbal Products

Susen Ayurveda products are intended to be used according to the directions, indications and precautions provided on the product packaging and applicable product information.

Unless expressly stated otherwise, information provided on the website is not intended to constitute medical advice, diagnosis or treatment.

Customers should consult a qualified healthcare professional where appropriate, particularly in case of pregnancy, breastfeeding, allergies, and existing medical conditions, use of prescription medicines or concerns regarding suitability of a product.

Do not use any product contrary to its label directions.

5. Product Claims

Product descriptions and claims displayed on this website are intended to provide information about the respective products and shall be understood in accordance with applicable laws and the information printed on the product packaging.

We do not guarantee that a product will produce identical results for every individual.

6. Product Availability

All products displayed on the website are subject to availability.

We reserve the right to:

Limit quantities available for purchase.
Discontinue a product.
Modify product specifications.
Temporarily suspend availability.
Cancel an order where the product is unavailable or cannot reasonably be supplied.

If an order is cancelled due to unavailability after payment has been received, the applicable amount paid for the cancelled item will be refunded through the applicable payment method/process.

7. Prices

All prices displayed on the website are in Indian Rupees (INR).

Prices may include or exclude applicable taxes and delivery charges as specifically displayed during checkout.

The final amount payable will be shown before the customer confirms the order.

We reserve the right to change prices, offers, discounts and promotional schemes at any time.

Such changes will not affect orders that have already been accepted and confirmed, except where cancellation is required due to an obvious pricing or technical error.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

An order acknowledgement may be sent to you after the order is received. An order shall be considered accepted when we confirm the order for processing/dispatch, subject to these Terms & Conditions.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability.
Incorrect pricing caused by a technical or human error.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Delivery restrictions.
Duplicate or unusually large orders.
Violation of these Terms & Conditions.

If payment has already been received for a cancelled order, the eligible amount will be refunded.

9. Customer Information

You agree to provide accurate information including:

Full name
Mobile number
Email address, where required
Complete delivery address
PIN code
Billing information, where applicable

Susen Ayurveda shall not be responsible for delivery failure or delay caused by incorrect or incomplete information supplied by the customer.

10. Payment

Payments may be processed through third-party payment gateways or other payment methods made available on the website.

Customers agree to provide accurate payment information and comply with the terms of the applicable payment provider.

We do not request customers to disclose their OTP, PIN, CVV, password or other confidential banking credentials to our employees or representatives.

11. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery timelines displayed on the website are indicative and may vary because of:

Courier delays
Weather conditions
Public holidays
Natural disasters
Logistics disruptions
Incorrect address information
Remote-area delivery
Government restrictions
Other circumstances beyond our reasonable control

Once the order has been handed over to the courier/logistics provider, delivery is subject to the courier’s operational processes.

12. Delivery Inspection

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged, tampered with or leaking, the customer should, where possible:

Record photographs/videos of the package.
Inform the courier delivery person.
Contact Susen Ayurveda customer support as soon as possible.

Any complaint regarding damaged, defective or incorrect products should be submitted within the period specified in the applicable Return Policy.

13. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If cancellation is accepted, any eligible refund will be processed according to the Refund & Cancellation Policy.

14. Returns and Exchange

Replacements, Cancellations and Exchange are governed by our separate Return Policy published on this website.

Certain products may not be eligible for return due to hygiene, safety, opened packaging or other applicable restrictions.

Customers should review the Return & Exchange Policy before placing an order.

15. Wrong, Damaged or Defective Products

If you receive:

A different product from what you ordered;
A damaged product;
A leaking product;
A defective product; or
A product with another legitimate fulfillment issue,

Please contact customer support promptly with your order number and appropriate photographs/videos where requested.

After verification, we may provide an appropriate remedy such as replacement, exchange or another resolution in accordance with applicable law and our policies.

16. Offers, Discounts and Promotional Codes

Promotional offers, discount codes and special schemes may be subject to additional terms.

We reserve the right to:

Modify or withdraw promotional offers.
Set minimum purchase requirements.
Limit the use of promotional codes.
Restrict multiple offers from being combined.
Cancel promotional benefits obtained through misuse or fraudulent activity.

17. Intellectual Property

All content appearing on the Susen Ayurveda website, including but not limited to:

Brand names
Logos
Product photographs
Product designs
Text
Graphics
Videos
Illustrations
Website design
Product descriptions
Marketing materials

is owned by or licensed to Susen Ayurveda/its authorised entities and is protected under applicable intellectual-property laws.

The Susen Ayurveda brand and associated marks may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

18. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website.
Introduce malware, viruses or harmful code.
Interfere with website security.
Copy website content for commercial purposes without permission.
Use automated systems to scrape or reproduce website content without authorization.
Create fraudulent orders.
Misuse promotional offers.
Impersonate another person or entity.

19. User Reviews and Feedback

Where the website permits reviews, ratings or feedback, users must ensure that their submissions are truthful and do not contain unlawful, abusive, defamatory, obscene, misleading or infringing content.

We reserve the right to moderate, remove or decline to publish content that violates applicable law or these Terms & Conditions.

20. Third-Party Services

The website may use third-party services such as:

Payment gateways
Courier/logistics providers
Website hosting providers
Analytics services
Communication providers

Your use of such services may also be subject to the relevant third party’s terms and privacy policies.

21. Website Availability

We Endeavour to keep the website available and functioning properly. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Maintenance
Technical problems
Server issues
Security issues
Updates
Internet/network problems
Circumstances beyond our reasonable control

22. Limitation of Liability

To the extent permitted by applicable law, Susen Ayurveda shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal rights that cannot lawfully be excluded.

23. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including natural disasters, floods, fire, epidemics, war, strikes, government restrictions, transportation disruptions, technical failures or other force majeure events.

24. Privacy

Your use of the website is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store and process information provided by customers.

By using the website, you acknowledge that you have read the Privacy Policy.

25. Grievance Redressal

Susen Ayurveda shall maintain an appropriate mechanism for receiving and addressing customer complaints and grievances in accordance with applicable law.

For complaints, order-related issues or customer support, please contact:

Customer Care: 7383200096
Email: hairoil.anjali@gmail.com

We recommend including the applicable grievance officer/name and contact details on the website before launch, as required by the applicable e-commerce framework.

26. Compliance with Applicable Laws

These Terms & Conditions shall be governed by the applicable laws of India.

Susen Ayurveda will seek to operate its e-commerce activities in accordance with applicable laws and regulations, including consumer-protection and e-commerce requirements.

The Consumer Protection (E-Commerce) Rules, 2020 form part of India’s e-commerce regulatory framework. The Government has announced the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, which are scheduled to come into force on 1 January 2027.

27. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, technology or applicable laws.

The updated version will be published on this website with the revised “Last Updated” date.

28. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

29. Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Return/Exchange Policy, Shipping Policy and other applicable website policies, constitute the terms governing your use of the Susen Ayurveda online store.

30. Contact Us

For questions regarding these Terms & Conditions, orders or products, please contact:

BRAND NAME: SUSEN AYURVEDA
BUSINESS NAME:ANJALI PRODUCTS
Customer Care: 7383200096
Email: hairoil.anjali@gmail.com

Registered/Business Address: Harni Talav, Vadod, Anand-388370 (GUJARAT)
Website: www.susen.co.in

By placing an order on the Susen Ayurveda website, you acknowledge that you have read, understood and agreed to these Terms & Conditions