SHIPPING POLICY

Effective Date: 13 September 2026

Welcome to Susen Ayurveda. We are committed to delivering our Ayurvedic and herbal products safely and conveniently to customers across India.

This Shipping Policy explains how we process, ship and deliver orders placed through the Susen Ayurveda online store.

1. Shipping Coverage

Susen Ayurveda currently accepts orders for delivery across India, subject to serviceability of the customer’s delivery address.

Delivery availability may depend on the location and the courier service available in that area.

2. Order Processing

Orders are normally processed within 2–3 business days after successful confirmation of the order and payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at the time of purchase, where available.

3. Delivery Time

Estimated delivery time is generally:

  • Metro and major cities: 3–7 business days
  • Other locations: 5–10 business days
  • Remote or difficult-to-service locations: Delivery may take additional time

Delivery timelines are estimates and may vary because of courier delays, weather conditions, public holidays, transportation disruptions, natural events, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

Susen Ayurveda may offer free shipping on selected products, promotional offers or orders above a specified value. Any applicable free-shipping offer will be clearly mentioned on the website.

The final shipping charge shown at checkout shall apply to the order.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products, subject to courier serviceability.

COD availability and applicable charges, if any, will be displayed during checkout.

Susen Ayurveda reserves the right to restrict COD availability for certain locations or orders.

6. Order Tracking

After dispatch, customers may receive a tracking number or tracking link from the courier service.

Customers can use the tracking details to check the current status of their shipment.

If tracking information does not update for a reasonable period, customers may contact our customer support team.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Street/Area
  • City
  • State
  • PIN code
  • Valid mobile number

Susen Ayurveda will not be responsible for delivery delays or failed delivery caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.

If an order is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-shipment.

8. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated delivery period, delivery may occasionally be delayed because of circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team with your order number so that we can assist you.

9. Damaged Package at Delivery

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears severely damaged, open, tampered with or leaking, the customer should preferably refuse delivery and immediately contact Susen Ayurveda.

For a product that is received damaged, customers should contact us as soon as possible and provide:

  • Order number
  • Photographs/video of the package
  • Photographs/video of the product
  • Description of the damage

This will help us investigate the issue with the courier partner and determine the appropriate resolution.

10. Wrong or Missing Product

If you receive an incorrect product or any item is missing from your order, please contact Susen Ayurveda promptly after delivery.

We may request photographs, an unboxing video and other relevant information to verify the issue.

After verification, the appropriate replacement or other resolution will be provided in accordance with our Exchange & Replacement Policy.

11. Undelivered or Returned Shipments

If a shipment cannot be delivered because of reasons such as:

  • Customer unavailable
  • Incorrect address
  • Incorrect PIN code
  • Incorrect mobile number
  • Refusal to accept the shipment
  • Repeated failed delivery attempts
  • Customer not responding to courier calls

The courier may return the shipment to Susen Ayurveda.

For re-shipping a returned order, additional shipping charges may apply.

12. Multiple Products in One Order

Where possible, products from the same order will be shipped together.

However, Susen Ayurveda may dispatch products separately depending on product availability, packaging requirements, warehouse location or courier arrangements.

Customers will not be charged additional shipping fees solely because an order is split into multiple shipments, unless otherwise stated at checkout.

13. Delivery to Remote Areas

Certain remote, rural, restricted or difficult-to-service locations may have longer delivery times or may not be serviceable by our courier partners.

If an address is found to be non-serviceable after an order is placed, Susen Ayurveda may contact the customer to arrange an alternative solution or cancel the order, as applicable.

14. Shipping Restrictions

Certain products or quantities may be subject to transportation restrictions imposed by courier partners or applicable laws.

Susen Ayurveda reserves the right to restrict shipment of an order where delivery cannot reasonably or legally be completed.

15. Cancellation after Dispatch

Once an order has been dispatched, cancellation may not be possible.

Customers should refer to our Cancellation and Exchange Policy for applicable cancellation conditions.

16. Contact Us

For shipping-related questions, order tracking or delivery assistance, please contact:

Susen Ayurveda
Customer Care: 7383200096
Email: hairoil.anjali@gmail.com

Please keep your order number available when contacting customer support.

17. Policy Updates

Susen Ayurveda may update or modify this Shipping Policy from time to time to reflect changes in our business, courier services, legal requirements or customer-service practices.

The updated policy will be published on this website with the revised effective date.