Privacy Policy

Last Updated: 13 September 2026

Welcome to Susen Ayurveda. We respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our Ayurvedic and herbal products online.

This Privacy Policy explains how Susen Ayurveda operated/marketed by Anjali Products, collects, uses, stores and protects information when you visit or purchase products from our e-commerce website.

By using our website, creating an account, placing an order, or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

A. Personal Information

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City, State and PIN code
  • Account/login information, where applicable

B. Order Information

We may collect information relating to:

  • Products purchased
  • Order number
  • Order date
  • Quantity and price of products
  • Delivery information
  • Return, refund or replacement information
  • Customer communications relating to an order

C. Payment Information

Payments may be processed through third-party payment gateways.

Susen Ayurveda generally does not store complete debit-card, credit-card, UPI PIN, CVV or banking passwords on its own servers. Payment information may be collected and processed directly by the applicable payment service provider according to its own privacy and security practices.

D. Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of website visits
  • Referring website or source
  • Website usage information

2. How We Use Your Information

We may use your information for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Confirming and communicating order details
  • Arranging product delivery
  • Providing customer support
  • Processing returns, refunds and replacements
  • Sending order and delivery updates
  • Improving our website and services
  • Preventing fraud, misuse and unauthorized transactions
  • Maintaining business and transaction records
  • Responding to customer enquiries
  • Complying with applicable laws and regulations
  • Sending promotional offers, discounts and product information where permitted and where applicable consent has been obtained

We only seek to collect and process information that is reasonably necessary for the relevant purpose.

Where consent is required, we will seek your consent in a clear and understandable manner.

You may withdraw consent for processing based on consent, subject to applicable law and legitimate requirements relating to transactions already initiated or completed.

Withdrawal of consent may affect our ability to provide certain services, such as processing future orders or sending promotional communications.

The Digital Personal Data Protection Act, 2023 provides that consent should be free, specific, informed, unconditional and unambiguous, and provides for withdrawal of consent.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our e-commerce business, including:

  • Payment gateway providers
  • Courier and logistics companies
  • Website hosting and technology providers
  • E-commerce/website service providers
  • SMS, WhatsApp or email communication providers
  • Customer support service providers
  • Accounting, auditing or professional service providers
  • Government authorities or law-enforcement agencies where legally required

Such sharing will be limited to information reasonably required for the relevant purpose.

5. Shipping and Delivery

To deliver your order, we may provide necessary information such as your name, mobile number and delivery address to our courier/logistics partners.

This information is used for delivery, shipment tracking and related customer communication.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember preferences
  • Maintain shopping-cart information
  • Understand website traffic
  • Improve website performance
  • Provide relevant website functionality
  • Measure marketing or advertising performance

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Marketing Communications

Where permitted by applicable law, we may contact customers regarding:

  • New products
  • Offers and discounts
  • Promotional campaigns
  • Product information
  • Special events
  • Other Susen Ayurveda updates

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications, such as order confirmations, payment confirmations, shipping updates and important service notifications, may still be sent when necessary to complete or manage your order.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business and accounting records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal and regulatory requirements

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

10. Children’s Privacy

Our website is intended for use by adults and customers who are legally capable of entering into transactions.

We do not knowingly request or intentionally collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment gateways, courier tracking services, social media platforms and other service providers.

Once you leave our website or interact with a third-party service, that third party’s own terms and privacy policy may apply.

Susen Ayurveda is not responsible for the privacy practices of third-party websites that it does not control.

We may process and disclose information where reasonably necessary to:

  • Detect or prevent fraudulent transactions
  • Protect our website and customers
  • Investigate misuse or unauthorized activity
  • Enforce our Terms and Conditions
  • Comply with court orders, government requirements or applicable laws

13. Customer Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data processed by us
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a privacy-related complaint or grievance

Requests may be submitted using the contact details provided below.

14. Accuracy of Information

Customers are responsible for providing accurate and current information when creating an account or placing an order.

If your name, mobile number, email address or delivery address changes, you should update the information or contact us as soon as possible.

15. Changes to This Privacy Policy

Susen Ayurveda may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Website functionality
  • Technology
  • Applicable laws and regulations
  • Data protection requirements

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

16. Grievance and Privacy Contact

For questions, requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Susen Ayurveda
Marketing/Business Entity: Anjali Products
Customer Care: 7383200096
Email: hairoil.anjali@gmail.com

For privacy-related requests, please mention “Privacy Request” in the subject line of your email or communication.

17. Acceptance

By using the Susen Ayurveda website and providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Refund and Exchange Policy, Shipping Policy and other applicable website policies.

Shipping policy for susen ayurveda for ecommerce online selling

Absolutely. For Susen Ayurveda’s own e-commerce website, I recommend keeping the shipping policy clear, practical, and suitable for Indian customers. The policy should clearly state delivery timelines, shipping charges, tracking, damaged parcels, failed deliveries, and return-shipping responsibility. Indian e-commerce rules emphasize transparent delivery terms and disclosures.